How can we help?
A question about the sky, a lost purchase or an idea for the app? Write to us and we usually reply within one business day.
Restoring purchases
Open the Pro screen in the app (Settings → Go Pro) and tap “Restore” while you are signed in with the Apple Account you bought Pro with. Active subscriptions and the lifetime purchase come back on every iPhone signed in with that account.
Cancelling a subscription
Open Settings on your iPhone, tap your name, then Subscriptions, choose Planet Finder and tap Cancel Subscription. Pro stays on until the end of the period you have already paid for. Deleting the app does not cancel a subscription.
Refunds
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
The AR finder points the wrong way
Move your iPhone slowly in a figure of eight to calibrate the compass, and keep it away from metal, magnets and cases with magnets. In iPhone Settings → Privacy & Security → Location Services → System Services, check that Compass Calibration is on.
Location
Planet Finder needs your location to compute the sky above you. If you said no at first, allow it in iPhone Settings → Planet Finder → Location. Your location is used on the device, and Apple’s location service looks up the name of your town. The Privacy Policy explains this and what PlatonAI sends.
PlatonAI does not answer
PlatonAI needs an internet connection and Pro. When it says you have reached the daily or weekly limit, the next question frees up within a day or a week. If it keeps failing, write to us.
Language
Planet Finder starts in the language of your iPhone. To switch, open Settings → Language in the app. PlatonAI then answers in that language too.